Your Vitens water account: understand the home, the move and the next step

Vitens supplies drinking water across a large part of the central, eastern and northern Netherlands. Its customer tools separate registering a home, ending an old account and managing an existing contract in Mijn Vitens. For renters, the key questions are who pays the supplier, which meter belongs to the home, and which readings apply at key handover.

Vitens drinking-water service area. Vitens describes its main region as Friesland, Flevoland, Overijssel, Gelderland and Utrecht. This is not an exclusive province-level rule: other suppliers serve some border areas and parts of Utrecht. Check the actual property rather than assigning a supplier from the province alone. Regional reference boundary from RIVM/Atlas Leefomgeving, published 30 April 2026 using Vewin data from 2024; public-domain reuse. This map supports regional orientation, not an address-level service guarantee. Confirm the full address with the supplier, particularly near boundaries or for a new development.

1. 1

   Step 1

   Register a home with Vitens

   Choose the new-customer registration if you are not already the account holder. Vitens asks for the key date and the opening reading. Its moving guidance offers a reminder if the keys have not yet been received; setting that reminder is not the same as completing the registration. Before registering, check your tenancy agreement and ask who holds the water account. A separate meter does not by itself prove that you need a direct contract: the landlord may invoice the water. Confirm the arrangement to avoid paying twice.

   Open the registration page
2. 2

   Step 2

   Meter readings for Vitens

   Use the official reading link and the details in the supplier's request. Keep the move-in reading for comparison with the first account. An estimated reading is not a measurement; ask for a correction if the account does not match your handover evidence. Where the home has a meter, check that it serves your home, especially in a shared meter cupboard. Follow the supplier’s display instructions and do not invent a reading if access is impossible. Ask the landlord or building manager for access or a dated reading. For a genuinely unmetered home, confirm the applicable billing arrangement instead.

   Submit a reading
3. 3

   Step 3

   Moving with Vitens

   Use the moving choice guide for the old and new address and provide the relevant dated readings. Vitens explicitly accommodates temporary overlap while you prepare the new home. If you move outside its area, close the old contract and register with the supplier at the destination. At each key handover, record the actual reading and meter number if the home has a meter, photograph the display and keep the handover report. For an unmetered supply, confirm the supplier’s or landlord’s billing arrangement instead. Use the dates you receive and return the keys, which may differ from the day you move your belongings. Keep the supplier’s confirmation and a forwarding address for the final bill.

   Open the moving page
4. 4

   Step 4

   Bills and tariffs at Vitens

   Mijn Vitens provides account and payment management, including help with payments. The advance reflects expected use and may change when tariffs change. Check the fixed charge, water-consumption charge and tax lines separately, and compare paid advances with the annual or final settlement. An instalment is an advance, not an all-inclusive price. For a metered supply, compare opening and closing readings; for an unmetered supply, verify the applicable units or billing category. Check the billing dates, consumption, fixed charges and tax lines on the settlement. A short tenancy or low consumption does not automatically remove applicable fixed charges. Use the current official tariff schedule rather than a national average to budget.

   View current tariffs