Answers to Common Questions About Luntero: Understand rental search, accounts, saved listings, alerts, resources, and product

Luntero helps people find and publish rental homes in the Netherlands. It combines listings from supported rental websites with homes published directly by individuals and organizations, and offers search, comparison, map, saved-listing and research tools. Luntero does not own or manage the homes or act as a letting agent.

Yes. You can search rentals, use the map, compare homes, read resources, save listings and use the organizer for free. Publishing and managing your own rentals is also free; paid listing promotion is optional. Separately, Luntero Pro adds renter tools such as search alerts, Smart Messages and ad-free browsing. See the Pro plans page for those subscriptions.

No. External listings are refreshed regularly, but the original provider can change or remove an advert between updates. Direct listings are updated by their publisher on Luntero. Before applying, confirm availability, price, conditions and deadlines with the publisher or on the external listing’s original website.

For a Direct listing, use “Contact publisher” and ask the advertiser how to apply. For an External listing, open “View original listing” and follow that provider’s process. Luntero does not receive applications, schedule viewings, screen tenants, take deposits or create rental contracts.

Yes. Publish your rental for free on Luntero as an individual or an organization. Create a publisher profile, add photos and property details, then publish when ready. Manage your listings in the publisher dashboard and receive enquiries directly by email or phone. You can switch between finding and publishing rentals with the same account. Paid listing promotion is optional.

No. Luntero checks and structures listing data, but it does not inspect every property, verify every advertiser, or guarantee availability or legitimacy. Confirm the advertiser and address, be cautious with documents and payments, view the home when possible, and never treat the Luntero page alone as proof that an offer is genuine.

Use the contact page for help with Luntero, your account, publishing, listing promotions, Pro subscriptions or tools, and for business enquiries. Questions about a rental application, viewing or tenancy belong with the advertiser; Luntero cannot handle these on your behalf.

Luntero combines listings collected from supported Dutch rental websites with rentals published directly by individuals and organizations. External listings name and link to their original source. Direct listings show the publisher’s contact details. Coverage is broad, but it does not include every rental in the Netherlands.

No. Browsing, filtering, map search, comparison, listing pages and the resource hub are public. Create a free account to save homes, use the organizer, maintain a renter profile or publish your own rentals. The same account lets you switch between renter and publisher modes.

Sign in and open Account → Saved listings. Use the save button on a search result or listing page to add or remove a home. If a saved listing is later deactivated, it may no longer appear in the active saved-listings view.

The Listing Organizer is a board for the homes you are actively pursuing. Add a saved listing, move it through stages, and keep notes and relevant details together. It helps you manage your own search; it does not sync application status from landlords or listing platforms.

Use Compare rentals to review selected homes side by side, including price, space, location and features. Both Direct and External listings can be compared. Confirm decisive details with the publisher or on the original website before applying.

Yes. The rental map lets you explore homes geographically and use the available listing filters. Map positions and nearby-place information are decision aids, so verify the exact address and travel needs yourself before committing to a home.

The Resource Hub brings together practical rental articles, handbooks, glossary terms, location information, market metrics and reports, rental-platform research, and air-quality data. It is designed to support your research, not replace legal, financial, or professional advice.

Start with the step-by-step rental handbooks for longer guidance and the rental glossary for unfamiliar Dutch housing terms. Articles in the Resource Hub cover additional topics and locations.

Yes. Market insights include metrics and reports derived from the listings and locations covered by Luntero. They describe that dataset and period, not every rental transaction in the Netherlands, and should be read as directional research rather than a valuation or guarantee.

Yes. The rental platform guide includes platform profiles, location coverage, and comparisons to help you understand where and how different services operate. Pricing, access rules, and inventories can change, so confirm important details on the platform itself.

Use Account → Settings → Profile for your Luntero renter details and preferred language. To manage authentication details such as your password, email address, and sign-in methods, go to Account → Settings → Data & privacy and open the secure login portal.

Go to Account → Settings → Data & privacy. You can download a JSON export of your Luntero account data or permanently delete the account. Deletion cannot be undone and cancels active Luntero billing as part of the process.

Not necessarily. Luntero shows the rent and cost details supplied by the advertiser, but inclusions vary by property. Confirm the full breakdown with the publisher or on the original website before applying, including service costs, gas, electricity, water, internet, parking and any one-off fees.

The landlord or agency sets the requirements. Ask the publisher for the checklist, or follow the application instructions on an external listing’s original website. You may need identification, proof of income or employment, student documents or guarantor information. Check who is requesting sensitive documents and why before sending them.

No. Applications are handled by the advertiser, either through the contact details on a Direct listing or through an external provider. Luntero cannot see whether you were shortlisted, rejected or invited for a viewing. Ask the advertiser using the listing’s contact details or your application confirmation.

No. Luntero does not own or manage the homes or arrange viewings. On a Direct listing, select “Contact publisher” to see the email and phone details provided. On an External listing, select “View original listing” for the provider’s contact and application options. Contact the advertiser yourself to arrange a viewing.

For External listings, the provider may change or remove an advert after Luntero last collected it. Use the original website to confirm current availability, prices and application instructions. Direct listings are maintained by their publisher on Luntero; ask them to clarify any discrepancy. Report incorrect information on Luntero so it can be reviewed.

The “Direct listing” label means the rental was published on Luntero. Select “Contact publisher” to see the supplied email and phone details. For rentals collected from other websites, select “View original listing” to respond there. Luntero does not receive rental applications or send enquiries for you.

Open the listing and select “Report an issue”. Choose the closest reason and add useful details so Luntero can review the advert. For questions about your application or viewing, contact the publisher directly or the external provider you applied through.

Luntero Pro is the optional paid plan for renters who want automated search alerts, Smart Messages, and an ad-free Luntero experience. Public rental search, maps, comparison, resources, saved listings, and the organizer remain available without Pro.

No. Searching Luntero and viewing contact details on Direct listings are free. External websites may have their own fees. Pro adds search alerts and tools to help prepare enquiries; it does not give priority with landlords or guarantee a viewing or home. Publishing your own rentals is also free, and optional listing promotion is separate from Pro.

Free includes public search and research plus account features such as saved listings, the renter profile, and Listing Organizer. Pro adds active search alerts, Smart Messages, and removes Luntero advertising. See the current durations and prices on the Pro plans page.

In Account → Search alerts, create a named alert with your preferred filters. While the alert is active and your Pro plan is valid, Luntero checks for new matching listings and sends results by email. Your account also keeps recent alert runs so you can review what was found. Alerts improve discovery but cannot guarantee instant delivery or availability.

Smart Messages use your renter-profile details and the context you provide to draft a rental enquiry. Review the text and correct anything inaccurate, then send it yourself using the publisher’s contact details or the external provider’s contact channel. Luntero does not send messages, submit applications or contact landlords for you.

Go to Account → Settings → Billing, select 'Open billing portal', and cancel the subscription there. You keep Pro access until the end of the paid billing period shown in your account. Canceling Pro does not itself delete your Luntero account.

Open Account → Settings → Billing to see your current plan and renewal or end date. Select 'Open billing portal' to manage the subscription, update payment details, or download available invoices.

Yes. The 3-day, weekly, and monthly Pro options are recurring subscriptions and renew at their stated interval until canceled. The checkout and Pro plans page show the price and billing interval before purchase.

Your account returns to the Free plan. You can continue searching, comparing, reading resources, saving listings, and using the Listing Organizer. Pro-only alerts stop running and new Smart Message generation is unavailable unless you subscribe again.

Open Account → Search alerts and confirm the alert still exists, its filters are not too narrow, and your Pro plan is active. Check spam or promotions folders and review the alert's recent history. An alert only sends when its run finds new matching listings; Luntero cannot guarantee that a match will still be available when you open it.