Arrange water with Dunea and keep both sides of your move in view

Dunea is the drinking-water supplier for a coastal and urban service area in South Holland, including much of The Hague and Leiden. Its moving process has separate registration and cancellation steps. For renters, the key questions are who pays the supplier, which meter belongs to the home, and which readings apply at key handover.

Dunea drinking-water service area. Dunea's area does not equal all of South Holland or every part of a named city. Its official coverage list excludes Wateringse Veld in The Hague and Moordrecht, while including Nesselande in Rotterdam. Always confirm the actual address. Regional reference boundary from RIVM/Atlas Leefomgeving, published 30 April 2026 using Vewin data from 2024; public-domain reuse. This map supports regional orientation, not an address-level service guarantee. Confirm the full address with the supplier, particularly near boundaries or for a new development.

1. 1

   Step 1

   Register a home with Dunea

   Dunea asks you to register when you receive the keys so you can supply the actual opening reading. Use its water-supply application, not just the annual meter-reading form. The online process asks for the handover date and the household details needed for the advance. Before registering, check your tenancy agreement and ask who holds the water account. A separate meter does not by itself prove that you need a direct contract: the landlord may invoice the water. Confirm the arrangement to avoid paying twice.

   Open the registration page
2. 2

   Step 2

   Meter readings for Dunea

   The annual reading page is for the supplier's yearly request. Dunea directs moving readings through the registration/cancellation flow and may ask for the inspection or handover report as supporting evidence. Where the home has a meter, check that it serves your home, especially in a shared meter cupboard. Follow the supplier’s display instructions and do not invent a reading if access is impossible. Ask the landlord or building manager for access or a dated reading. For a genuinely unmetered home, confirm the applicable billing arrangement instead.

   Submit a reading
3. 3

   Step 3

   Moving with Dunea

   Close the old supply separately, even when the new address is also served by Dunea. Record the final reading when you return the keys. Dunea warns that cancellation reported more than sixty days after handover may be dated from receipt; contact customer service immediately if you are late. At each key handover, record the actual reading and meter number if the home has a meter, photograph the display and keep the handover report. For an unmetered supply, confirm the supplier’s or landlord’s billing arrangement instead. Use the dates you receive and return the keys, which may differ from the day you move your belongings. Keep the supplier’s confirmation and a forwarding address for the final bill.

   Open the moving page
4. 4

   Step 4

   Bills and tariffs at Dunea

   Dunea charges for consumption and availability through a fixed charge, with applicable taxes. A change in household size can affect the advance. Use the current tariff schedule and check whether displayed amounts include tax before estimating your costs. An instalment is an advance, not an all-inclusive price. For a metered supply, compare opening and closing readings; for an unmetered supply, verify the applicable units or billing category. Check the billing dates, consumption, fixed charges and tax lines on the settlement. A short tenancy or low consumption does not automatically remove applicable fixed charges. Use the current official tariff schedule rather than a national average to budget.

   View current tariffs