Landlord Obligations

Contact Information Provision

Verstrekking van contactgegevens

Landlords are legally required to provide tenants with clear and effective contact information for all non-emergency matters.

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The legal standards for accessibility in residential buildings, which are primarily enforced for new constructions and major renovations.

Balcony safety compliance refers to the legal requirement for balconies and railings to meet specific structural and safety standards.

No subsidy exists for basement waterproofing; a damp or leaking basement is a maintenance defect that the landlord is legally required to fix at their own cost.

The essential regular servicing of the central heating boiler, a legal responsibility of the landlord to ensure safety and efficiency.

Building code compliance is the landlord's duty to provide a property that meets the national technical standards for safety, health, and usability set out in the 'Bouwbesluit'.

An insurance policy that covers the physical structure of the property, which is the landlord's responsibility.

Check Eligibility Rules, Document Wording, and Contract Relevance for Contact Information Provision

Use exceptions, authority, and advice to place Contact Information Provision within the Dutch housing system. Continue into the full entry and related definitions before relying on the term in practice.

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A Fundamental Landlord Duty

Providing clear and functional contact information is a fundamental obligation of a landlord under Dutch law. A tenant has a legal right to know how to reach their landlord or their designated representative for all matters concerning the tenancy. This includes reporting non-urgent maintenance issues, asking questions about the rental contract, or giving official notice. This contact information should be explicitly stated in the rental agreement (huurcontract). A contract that does not provide a clear contact point is a significant red flag. In many cases, especially with private landlords who own many properties or with institutional investors, the day-to-day contact will not be with the landlord directly but with a hired property management company (vastgoedbeheerder). In this case, their contact details must be clearly provided, and they become the official point of contact for the tenant.

The 'Good Landlordship Act'

The Wet goed verhuurderschap (Good Landlordship Act) has further formalized and strengthened this obligation. The law explicitly requires landlords to provide written information to their tenants, including the landlord's contact details. This is part of a broader set of rules aimed at creating a more transparent and fair rental market. This information must be provided at the start of the tenancy. The goal is to ensure that tenants are never left in a situation where they do not know who to contact if a problem arises. It prevents landlords from being 'slumlords' who are difficult to trace and hold accountable.

Best Practices for Communication

While a phone number may be provided, it is always in the tenant's best interest to use written communication channels for any important matters. A phone call creates no record of the conversation. An email or a message sent through an official online tenant portal creates a dated paper trail that can be used as evidence if a dispute arises. After any important phone conversation with your landlord or property manager, it is a wise practice to send a follow-up email summarizing the key points of the discussion ('Further to our telephone conversation today...'). This creates a written record of what was said and agreed upon, protecting you from future misunderstandings or denials.